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Terms & Conditions

Welcome to our online shop.  We aim for all our customers to be fully satisfied with our service.  Please read through our Terms and Conditions carefully before making your purchase.  By using our website you agree to these Terms and Conditions.  Please also read our Privacy Policy regarding any personal information you provide to us.

All the information on our online shop is accurate to the best of our knowledge.  However, please note that there may be some discrepancy between colours displayed on a screen to the actual colour of the yarn.  Although we aim to keep the website as up to date as possible, there is nevertheless the possibility that the product description on the website may not reflect the position exactly at the moment you place an order.

If a product you have ordered is not as described, you may cancel your order and return the goods to us in an unused re-saleable condition for a refund.

In making your purchase, you undertake that:

  1. All details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and
  2. The credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
  3. By providing your email address you agree to be added to the Treacle Wool Shop mailing list - we will send you one e-newsletter a month and any other special exciting news as it happens.


Workshop Terms and Conditions

Booking and Payment

What do I need to bring?

What do I do if I can't attend?

We have to book our tutors well in advance, for this reason bookings are non-refundable.

What if we have to cancel a Workshop?

This happens very rarely and we endeavour to run all workshops as advertised and only cancel events in extreme circumstances.
We reserve the right to change the course date or cancel the course if the minimum number of participants is not met.
If this happens, you will receive a full refund or a credit to use against other events or goods from the shop.

Treacle Wool Shop © 2018