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Returns Policy

Returns for Online Purchases

We are committed to providing our customers with the highest quality products and service and we hope you will be pleased with your purchase. Should you wish to return anything bought from us through our online shop, we will be happy to refund or exchange the product provided it is in fully resaleable and unused condition. Returns should be made within 7 days and in original, undamaged packaging with a receipt. Products returned after 7 days will be exchanged for a Credit Note, valid for 3 months.  If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund/exchange/credit note on the item.

The customer must bear the cost of returning goods to us.  However, if the goods are found on inspection to be defective, the cost of returning the item will be refunded to you.

We cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the return product(s) adequately to prevent damage.

You are advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

Postage will be charged on all goods returned for exchange.

Patterns, books, needles, hooks and accessories  are non-returnable.


Treacle Wool Shop © 2020